Got questions? This way.

We understand that IT can be confusing. That's why we've created this FAQ to show you how our services can eliminate this headache from your business.

Managed Services:

Learn how your systems are monitored and managed, the user-friendly platform for managing services, the cost-saving benefits of managed service providers, the importance of managed service contracts, and how to leverage discounts on hardware and software.

A managed service contract is a comprehensive agreement between a business and a managed service provider (MSP) to handle the management and support of the business's IT infrastructure and services. You need one to ensure proactive monitoring, timely support, and efficient management of your IT systems, allowing you to focus on your core business activities without worrying about IT issues.

Under our contracts, services are tailored to provide flexibility and value to our clients. Each contract includes a set amount of hours that can be utilized for any service or project needs, providing you with the freedom to address various IT requirements without worrying about additional costs. These hours are also applicable for projects, ensuring that you have dedicated support for both ongoing maintenance and specific initiatives.

Moreover, our contracts feature a built-in discount to the standard hourly service rate, which increases based on the number of hours included in the contract. This means that the more hours you commit to, the greater the discount you receive, resulting in cost savings for your business while still receiving high-quality IT support and services.

Absolutely. Even for small companies, the benefits of managed services are substantial. By entrusting your IT needs to a managed service provider, you save valuable time and money. Our proactive monitoring and maintenance help prevent costly downtime, while professional IT support ensures that any issues are swiftly addressed. This allows you to focus your resources on growing your business, knowing that your technology infrastructure is in capable hands

An MSP offers the power of an entire IT staff for the cost of one technician or even less. By leveraging their expertise and resources, you gain access to a team of professionals who can efficiently manage your IT infrastructure at a fraction of the cost of maintaining an in-house team. Additionally, managed service providers often have partnerships and agreements with hardware and software vendors, allowing them to pass on discounts and cost savings to their clients. This means you can benefit from lower prices on hardware, software, and other technology solutions that the managed service provider already uses, further reducing your IT expenses. Overall, partnering with a managed service provider not only helps streamline your IT operations but also provides cost-effective solutions that can significantly impact your bottom line.

Once you're on a managed contract, you'll gain access to a user-friendly platform provided by Barton Technology Solutions. Through this platform, your team can easily monitor the health of your IT systems, submit support requests, and communicate with us. Additionally, we will assign you a dedicated account manager or point of contact who will be responsible for overseeing your account and addressing any questions or concerns you may have. This centralized approach to management ensures that you have full visibility and control over your IT services while benefiting from the expertise and support of a managed service provider.

Your systems are monitored and managed through a combination of advanced tools and proactive oversight by our expert team. We utilize state-of-the-art monitoring software that continuously tracks the performance and health of your IT infrastructure in real-time. This software alerts us to any potential issues or anomalies, allowing us to address them promptly before they escalate into more significant problems. Additionally, our team conducts regular maintenance and security updates to ensure that your systems are running optimally and securely. With our proactive approach to monitoring and management, you can trust that your IT systems are in capable hands, allowing you to focus on your core business activities with confidence.

Other Services:

Beyond managed service contracts, our team is at your service for standard one-off services and projects. Whether it's troubleshooting a technical issue, implementing a new solution, or completing a specialized project, we're here to deliver exceptional results tailored to your exact needs.

Structured cabling is like the nervous system of your business's technology. It's a carefully planned and organized network of cables and wires that connect all your devices, like computers, printers, and phones, to your internet and other services. Think of it as the foundation that keeps everything running smoothly behind the scenes. With structured cabling, your business can enjoy faster and more reliable internet connections, fewer disruptions, and easier troubleshooting when things go wrong. It's the backbone of a modern and efficient workplace, ensuring that your technology works seamlessly together, so you can focus on what matters most—growing your business.

Managed Print Services (MPS) is a comprehensive solution for overseeing your printing needs, from equipment management to supply replenishment and maintenance. With MPS, we take care of all aspects of your printing infrastructure, ensuring it runs smoothly and cost-effectively. This includes monitoring usage, optimizing device placement, and automating supply orders. Essentially, MPS takes the hassle out of managing your printers, allowing you to focus on your core business while saving time and money on printing-related tasks.

Business solutions architecture refers to the strategic design and implementation of technology solutions to address specific business challenges or objectives. It involves analyzing business requirements, designing scalable and efficient systems, selecting appropriate technology platforms, and integrating various software and hardware components to create a cohesive and effective solution. Business solutions architecture aims to align technology initiatives with business goals, improve operational efficiency, enhance customer experience, and drive innovation within an organization.

In a general sense, license management  involves the administration of software licenses for various business applications and services. This includes tasks such as managing subscriptions, allocating user licenses, and monitoring usage. The platform provides tools and features to streamline the process of acquiring, deploying, and managing software licenses across different business services, your business efficiently utilize software resources and minimize costs.

Unified Communications (UC) integrates various communication tools and channels into a single interface, streamlining and enhancing collaboration within an organization. This includes features such as VoIP, video conferencing, instant messaging, email, and presence information. 

Self-Service Portal:

Customers with managed service contracts will engage with us through their personalized self-service portal. This streamlined approach ensures swift service and eliminates the usual frustrations associated with reaching out to technicians.

The self-service portal is an intuitive online platform designed to empower users to manage certain aspects of their IT services independently. Through the portal, users can access a range of self-help resources, submit and track support requests, view service status updates, and manage account information—all in one centralized location. This user-friendly interface enhances efficiency, promotes transparency, and provides greater control over IT-related tasks, ultimately enabling users to resolve issues and access information with ease. Feel free to head to our pricing page to see a live demo.

For any system under our management, you'll find a convenient icon featuring our logo, providing direct access to the self-service portal (SSP). Additionally, upon signing up, we create a custom domain for the portal, enabling access from any web browser for seamless user experience.

The self-service portal varies depending on the user's level of access. For general users, the non-admin version allows for ticket submissions, hardware requests, and access to the knowledge base. On the other hand, the Admin-enabled portal, accessible to account administrators, offers additional functionalities. Administrators can manage service contracts, request projects, and access high-level reports on overall system health. This tailored approach ensures that users and administrators alike have access to the tools and information they need to effectively manage their IT services.

Absolutely, in addition to the self-service portal, we offer multiple avenues for support. You'll have access to a dedicated support line connecting you directly to our Network Operations Center (NOC), ensuring prompt assistance whenever you need it. Furthermore, options such as live chat and connection with our AI assistant are also available, all are also conveniently accessible through the self-service portal.

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